You may have heard your insurance restoration contractor use the term “Supplements” when they are reviewing your insurance scope of work or during the restoration process. This term can seem confusing to those outside the insurance restoration industry.  If you have ever been involved in a remodeling project you might have heard the term ” Change Order” used by your contractor when a change is made in the original contract that was entered into for the project.

Unlike a retail remodeling project such as a kitchen remodel or an addition to your property where a contractor reviews the project and gives you a price for the project, Insurance estimates are first written by an insurance company claims adjuster. Often after a large storm event and even during their daily claims handling of wind, fire,water or mold, adjusters will be very busy and have a very small window of time to inspect a property. A lot of adjusters that are performing inspections for damages at your property have little to no construction experience which also leads to items being missed on the original estimate that has been prepared by the insurance company. The Supplement estimate prepared by your NIRC Certified Contractor is how you bring these additional items to the attention of the Insurance Company.

The Supplement process involves a contractor preparing an estimate utilizing the same estimation software that is utilized by the insurance company adding the appropriate and necessary line items that the insurance company left of of their original estimate to achive a fair market price to perform the repairs needed to restore your property. The cost of the additional work is agreed on between your insurance company and your contractor before the work commences. One of the key items that your contractor should be knowledgeable on is the building code requirements that need to be included in the insurance estimate for repairs. Any work that is completed needs to be done to the requirements enforced by the local building departments. Most of the supplementing process revolves around addressing building code requirements and building processes missed by the insurance companies adjusters. Building codes vary from state to state and out of state adjusters may not be familiar with the code requirements that need to be included to reach the local standards of construction. The other problem is that insurance companies have been proven to purposely omit certain line items, use incorrect city price guides and not honor customary charges like the contractors overhead and profit on a project to devalue an estimate for repairs needed to do the job correctly and return you to a pre loss condition. A NIRC Certified Contractor will be able to spot the missing items and bring them to the insurance companies attention. Depending on the complexity of the supplement due to the items left off by the insurance company in their estimate for repairs, this process may add a few day to a few weeks before resolution is achieved. Although this slows down the building process for everyone, it is the difference between a project that is done the right way and your property being fully restored, and a project that not all items have been fixed the correct way.

The art of successful supplements is more then simply writing an estimate. It is in the presentation, the follow-up, the educated conversations that your contractor has with the insurance company. It is also timing, when the supplement is sent, at which stage of the restoration the supplement is submitted and it is very important that the customer supports their contractor. The insurance company is very skilled at driving a wedge between the contractor and their customers to prevent supplements from being approved.

What supplements accomplishes is the ability to get a proper estimate for repairs needed to restore the property to a pre-loss condition. One that realistically takes into account all the damages and allows for a fair market price to cover the costs of the repairs, and allows for a quality job that you are entitled to per your insurance policy.



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  • "It is a privilege to be recognized by a leader by the NIRC as a Platinum Preferred Contractor. Our company is dedicated to providing the best service to commercial and residential property owners, and we hold ourselves to the highest standards. We have an excellent reputation and a very happy client base, we’re committed to helping property owners, every step of the way."
    Dan Sechriest
    U.S Restoration & Remodeling, Inc
  • "We focus on providing our customers with only the best quality work and creating long-lasting, trusting relationships with our clients. It is an honor that our hard work is recognized by the NIRC, a leading advocacy organization dedicated to improving the industry standard nationwide. We’re excited to grow with the vetted NIRC member network."
    Crystal Anderson
    Olneya Restoration Group
  • "Operational excellence is our mission in every project we undertake, and we pride ourselves on providing exceptional customer service to property owners. We’re honored to be an esteemed member of the National Insurance Restoration Council."
    Stephen Shanton
    Alpine Exteriors
  • We specialize in helping our customers through the process of dealing with insurance companies, and the NIRC is a highly esteemed accreditation to have. The NIRC is a major advocate for improved legislation. People make jokes all the time about ‘keeping a roof over your head,’ but for our licensed, professional team of roofing experts, it's our promise to our valued clients. We keep up to date on zoning laws, building permit requirements and homeowners association guidelines, so property owners can be sure to get the job done right the first time on time and within budget.
    Shane Bullis
    Bullseye General Contracting
  • We are very proud to become a Platinum Preferred Contractor with the NIRC. Working in the restoration industry, we are committed to providing our customers with exceptional work. It is an honor to be recognized by the NIRC, a leader in industry reform that sets the bar for everyone.
    Dan Keiderling
    Assurance Roofing and Exterior
  • We are committed to setting high standards in the relatively new insurance restoration industry in Hawaii. Many property owners in Hawaii have many questions on how to handle the insurance claims process. We are dedicated to helping our clients deal with their restoration project, every step of the way. We’re excited to be a member of the NIRC and help educate more and more people with their accreditation and consumer advocacy.
    Roofing Solutions Hawaii
    Stephen Elijah DeLaGarza
  • Joining the National Insurance Restoration Council and obtaining this prestigious membership is a great opportunity for our company. Over the years, we’ve been featured in the Inc 500 list and numerous niche construction publications. We are very proud of our workmanship and customer satisfaction.
    Bryan Jones
    CMR Construction & Roofing
  • We’re proud to be a certified member of the NIRC. We carry numerous prestigious certifications and strive to remain ahead of the curve in the insurance restoration industry to better serve our customers.
    Michael Doyle
    The Edge Contracting
  • The NIRC is a solid consumer advocacy organization that protects property owners and the construction companies. The NIRC definitely raises the bar for everyone. We’re excited to be on board.
    Stephen Shanton
    Venture Construction Group of Florida
  • We’re excited to be a certified member of the NIRC. This level of organization is very needed in our industry. It ultimately protects everyone, and most importantly, helps property owners get back on their feet quickly with the right contractor.
    Frank Buchanan
    Paramount Disaster Recovery
  • We are honored to be a member of the NIRC, it really raises the standard in our industry.
    Stephen Shanton
    Venture Construction Group
  • As a family owned business that has obtained most of our business via word-of-mouth, we are proud of our reputation and our high ethical standards. We’re excited to be a certified member of the NIRC.
    Kevin Barrelle
    Barrelle Roofing
  • I’m proud to become a member of the NIRC Advisory Board. This organization is paving the way in industry reform.
    Ross Hail
    CMR Construction & Roofing
  • The National Insurance Restoration Council is a solid organization with a great reputation. It is increasingly important to screen qualified contractors to help reduce the risk in an inherently risky industry such as construction.
    Gerard Smith
    Global Risk Management Solutions
  • As one of the industry’s leading minds, Radcliff paves the way in leading reform and raising the bar in the industry
    Anthony Delmedico
    Storm Ventures Group
  • We’re proud to join the NIRC and be part of a leading organization that vets contractors from all over the industry that have integrity and a high standard of ethics and integrity. We are aligned with the same principles established by the NIRC
    Rhett Bowen
    National Storm Sales, SRS Distribution Inc
  • The NIRC is a leading organization that protects both property owners and contractors. We are honored to become accredited with the NIRC, and continue to serve our community with marked professionalism.
    Ron Ryan
    Ryan Construction & Roofing LLC